Enable Networks is the ultra-fast broadband provider for greater Christchurch.
As part of the national ultra-fast broadband initiative they have brought ultra-fast fibre broadband to over 200,000 homes, businesses and schools.
Enable is wholly owned by Christchurch City Holdings Limited, the commercial arm of the Christchurch City Council.
Enable’s customer services team were finding it increasingly difficult to satisfactorily track tasks against their order system.
“There was a lack of visibility regarding order follow up and no clear accountability as to who would or should do the follow up. It also wasn’t clear in which cases the Customer Service Team needed to engage other parties for resolution of issues.”